Frequently Asked Questions

What does it mean for electric vehicles to have a different charge level?

There are three types of EV charging as level 1, level 2 and level 3. Simply put, the higher the level, the higher the power output and the faster your vehicle will charge.

How far can I go with my electric vehicle?

Range concern is one of the most important concerns of those who want to own an electric vehicle. Nearly a decade ago, the Nissan LEAF, one of the best-selling electric cars, had a maximum range of 175 km. Today, this ratio has increased to an average of 310 km for electric vehicles, and the range of many new electric vehicles has reached the 500 km band.

We can assume that range concerns will be left behind with this increase in range and rapid growth in charging infrastructure.

What is the approximate time to charge an electric car?

This depends on whether the power output of the charging station is AC or DC, as well as your vehicle's battery size, charging capacity, charger speed and a number of other situational factors.

The charging time for your electric vehicle is 4-5 hours with an AC charger (slow charging) and 30-45 minutes with a DC charger (fast charging).

What affects your charging speed?

The size of your electric vehicle's battery, charge acceptance capacity, charging output of the charging station, how much charge you have when you start charging, and weather conditions (20-25 °C ideal) are the most important factors affecting your charging speed.

Where are electric vehicle charging points?

IIn fact, anywhere you can park your car is a potential charging point. However, if you ask where are the five most popular places to charge your car today, our answer will be as listed below.

1 - Electric vehicle charging at home: Home charging is the most popular compared to other charging points. Because charging the vehicle at home allows electric vehicle drivers to set off with a fully charged vehicle every day. It also allows drivers to charge at residential tariffs.

2 - Electric vehicle charging at work: A large proportion of EV drivers regularly charge their cars at work and many say they would love to be able to do so. Being able to focus on your work while you work and returning home at the end of the day with a fully charged vehicle is appealing to employees. Many business owners have started to install EV charging stations to increase employee loyalty and satisfy their customers who use electric vehicles.

3 - Open to the general public charging stations: With the regulations made by the public authority for the installation of EV charging network, more and more public charging stations are being installed day by day. As electric vehicle sales increase, the number of existing public charging stations in cities is also increasing rapidly.

4 - Gas stations: It is tempting to charge your car regularly at home or at work, but what if you are on the road and need a quick top-up? Many petrol stations have started to offer fast charging (Level 3 or DC charging) services. With fast charging stations, you can charge your car in minutes, not hours, and be back on the road in no time.

5 - Retail outlets: Many supermarkets, shopping centres and department stores have started to offer electric vehicle charging stations to their customers. Imagine finding your car with more charge than when you left it while having dinner, watching a film or shopping for groceries. More and more retail outlets are discovering the growing need and installing charging stations to gain new customers.

How much does it cost to charge the electric vehicle?

The cost of charging depends on many factors, including where you charge your vehicle or the type of vehicle you drive.

- The size of your vehicle's battery is an important factor that increases the charging cost.

- In home charging, the cost is low as you only pay the production cost. However, the cost is higher as you pay an additional service fee at public stations.

- Establishing and maintaining a DC station for service providers requires a substantial cost. Therefore, we can say that DC charging stations are the option with the highest charging cost for consumers.

What is the difference in the cost of charging an electric vehicle compared to gasoline?

Charging electric vehicles is more affordable than filling up a conventional fossil fuel vehicle. Assuming that you do the charging at home rather than outside, it will definitely be more economical.

What is Autocharge?

Autocharge is a secure charging initiation protocol that automatically controls the charging process when the charging cable is connected to the vehicle by matching the Application and Vehicle ID, without the need to use a QR code or an RFID card.

How can I use the Autocharge feature at Neva Şarj stations?

First, enable the Autocharge button by navigating to Profile > My Vehicles in the Neva Şarj Mobile Application.

To activate this feature, you must start the charging process by scanning a QR code during your first use. If your vehicle supports this feature*, every subsequent charging session at DC (fast) chargers will automatically begin once you connect the charging cable to your vehicle.

* Currently, TOGG and SKYWELL vehicles do not support the Autocharge initiation feature.

How can a charging session initiated with Autocharge be stopped?

To stop a charging session initiated with Autocharge, you can use the following methods:

1-From the Neva Şarj Mobile Application.

2- By pressing the Stop button on the device screen.